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Help those in need and grow with us.
In Office Full-Time
Donor Care Manager - Overland Park, KS
The Donor Care Manager is responsible for creating and leading a donor-centric program to engage, retain, and grow the organization’s donor base. This role ensures a high level of care and communication with donors, fostering meaningful relationships that inspire continued support. The ideal candidate will have exceptional interpersonal skills, strong attention to detail, and a passion for advancing humanitarian causes.
Donor Relations & Stewardship
- Maintain long-term, meaningful relationships with existing and prospective donors.
- Serve as the primary point of contact for donor escalations, ensuring prompt and professional responses.
- Implement a stewardship program to celebrate donor contributions and milestones, ensuring timely and personalized acknowledgments.
- Display strong customer support skills and maintain professional interactions with donors at all times.
- Engage with donor messages across multiple social channels to ensure a positive donor experience.
Customer Support & Communication
- Resolve basic customer concerns regarding services via phone calls and email inquiries.
- Ensure consistent, respectful, and donor-centered communication with both donors and team members.
Operations & Documentation
- Complete tasks and projects of basic complexity accurately and within defined timelines.
- Thoroughly document work in an organized and timely manner.
- Maintain accurate and confidential donor records in the CRM system, adhering to data protection policies.
Data Analysis & Performance Monitoring
- Analyze donor giving patterns and trends to inform engagement and retention strategies.
- Monitor key performance indicators related to donor care and propose improvements based on insights.
- Generate regular reports on donor engagement metrics, financial contributions, and campaign outcomes for leadership.
- Provide actionable recommendations to enhance donor care strategies in alignment with organizational goals.
Leadership & Team Management
- Lead and oversee a team of donor care specialists, providing guidance, training, and ongoing support.
- Evaluate team effectiveness and ensure a consistent donor-centered approach across all interactions.
Cross-Functional Collaboration
- Work closely with other departments to align donor care efforts with broader development and organizational goals.
- Partner with administrative and operations teams to improve workflows, including automation requests, forms, integrations, and user training.
Education
- Bachelor’s degree in management or a related field required; equivalent experience will be considered.
Experience
- Minimum of 3–5 years of experience in donor relations and/or customer service.
- Proven track record of cultivating and retaining donor or client relationships
Skills & Competencies
- Exceptional interpersonal and written/verbal communication skills.
- Proficiency in Excel.
- Strong organizational skills with high attention to detail and ability to manage multiple priorities.
- Analytical mindset with the ability to interpret data and inform decision-making.
- Ability to make sound decisions under pressure.
Remote Part-Time
Copywriter - Remote
Mercy Without Limits is seeking a creative and mission-driven Part-Time Copywriter to support our marketing and communications efforts.
We’re looking for someone who can take a message and turn it into impactful storytelling—copy that makes people feel connected to the mission and motivated to help. This role focuses on writing compelling, emotionally engaging content that strengthens donor connection, increases engagement, and inspires action across our digital platforms.
Key Responsibilities:
- Write engaging copy for social media
- Create content for email campaigns, newsletters, and donor communications
- Support fundraising and awareness campaigns with strong storytelling
- Edit and refine existing content to match MWL’s voice and tone
- Collaborate with the Marketing team to align copy with design and campaign goals
- Maintain consistency in messaging across platforms
Qualifications:
- Strong writing and storytelling skills with attention to detail
- Ability to write with a compassionate, inspiring, and clear tone
- Experience writing for nonprofits, humanitarian work, or mission-based brands (preferred)
- Familiarity with social media trends and audience engagement
- Ability to meet deadlines and work independently in a remote setting
- Comfortable receiving edits and revising content as needed
- Flexible and able to adapt quickly to changing priorities and deadlines
Preferred Skills:
- Excellent English writing skills (required)
- Arabic fluency is a strong plus — ability to occasionally translate content or write in Arabic when needed
- Experience writing for nonprofits, humanitarian work, or mission-driven organizations(preferred)
- Strong understanding of storytelling, donor engagement, and emotional impact writing
- Familiarity with writing for social media, email marketing, and newsletters
- Ability to adapt tone for different audiences while keeping MWL’s voice consistent
Please attach a writing sample or portfolio along with your resume.